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Shipping Policy – DecorIn

Thank you for shopping with DecorIn. We aim
to deliver your orders efficiently and securely. Below is our shipping policy
outlining processing times, delivery estimates, and other important details.

1. Shipping Locations

We currently ship across **New Zealand**.
For international shipping inquiries, please contact us at
support@decorin.co.nz.

2. Processing Time

- Orders are processed within **1–3
business days** (excluding weekends and public holidays).

- You will receive a confirmation email
once your order is processed and dispatched.

3. Shipping Rates & Delivery Estimates

- Shipping costs are calculated at checkout
based on the delivery address and order size.

- Estimated delivery time: **2–7 business
days** for most New Zealand addresses.

- Rural or remote area deliveries may take
longer.

4. Tracking Your Order

- Once dispatched, you will receive a
shipping confirmation email with a **tracking number**.

- You can track your parcel via the
courier’s website (e.g., NZ Post or CourierPost).

5. Delivery Delays

While we strive to meet delivery estimates,
delays can occasionally occur due to weather, courier issues, or other
unforeseen circumstances. We appreciate your patience in such cases.

6. Shipping Address Accuracy

Please ensure your delivery address is
correct when placing your order. DecorIn is not responsible for lost or delayed
shipments due to incorrect or incomplete address details.

7. Undeliverable Packages

If your package is returned to us due to an
incorrect address or failed delivery attempt, we will contact you to arrange
re-shipment. Additional shipping fees may apply.

8. Shipping Damages

If your order arrives damaged, please
contact us within **48 hours** of delivery with photos of the damage. We will
arrange for a replacement or refund as appropriate.

9. Order Not Received

If your order has not arrived within the
estimated timeframe, please contact us within **10 days of dispatch** to
initiate an investigation with the courier.

10. Contact Us

For questions related to shipping or
delivery, please contact our customer service:

Email:

Website: www.decorin.co.nz