Shipping Policy – DecorIn

 

Thank you for shopping with DecorIn. We aim to deliver your orders efficiently and securely. Below is our shipping policy outlining processing times, delivery estimates, and other important details.

 

1. Shipping Locations

We currently ship across **New Zealand**. For international shipping inquiries, please contact us at support@decorin.co.nz.

 

2. Processing Time

- Orders are processed within **1–3 business days** (excluding weekends and public holidays).

- You will receive a confirmation email once your order is processed and dispatched.

 

3. Shipping Rates & Delivery Estimates

- Shipping costs are calculated at checkout based on the delivery address and order size.

- Estimated delivery time: **2–7 business days** for most New Zealand addresses.

- Rural or remote area deliveries may take longer.

 

4. Tracking Your Order

- Once dispatched, you will receive a shipping confirmation email with a **tracking number**.

- You can track your parcel via the courier’s website (e.g., NZ Post or CourierPost).

 

5. Delivery Delays

While we strive to meet delivery estimates, delays can occasionally occur due to weather, courier issues, or other unforeseen circumstances. We appreciate your patience in such cases.

 

6. Shipping Address Accuracy

Please ensure your delivery address is correct when placing your order. DecorIn is not responsible for lost or delayed shipments due to incorrect or incomplete address details.

 

7. Undeliverable Packages

If your package is returned to us due to an incorrect address or failed delivery attempt, we will contact you to arrange re-shipment. Additional shipping fees may apply.

 

8. Shipping Damages

If your order arrives damaged, please contact us within **48 hours** of delivery with photos of the damage. We will arrange for a replacement or refund as appropriate.

 

9. Order Not Received

If your order has not arrived within the estimated timeframe, please contact us within **10 days of dispatch** to initiate an investigation with the courier.

 

10. Contact Us

For questions related to shipping or delivery, please contact our customer service:

Email:

Website: www.decorin.co.nz